01 · What I do
I keep the books clean: reconciliations, payables, receivables, ledger cleanup, monthly close.
Twelve years inside mortgage servicing (claims processing, foreclosure and loss-mitigation review, and compliance auditing for servicers and sub-servicers) taught me to treat every number as something a regulator will read. Now taking on remote, part-time bookkeeping for small businesses.
12+
Years in mortgage servicing
300+
Weekly payroll headcount run
5
Years balancing daily check volume
7.5k/hr
Peak sort rate, UPS Small Sort
02 · Where I’ve worked
2008
2021
Claims Clerk, Delinquency Associate III MidFirst Bank
- Processed mortgage claims, foreclosure files, and loss mitigation cases in compliance with federal and state requirements over a 12+ year tenure.
- Audited mortgage files and certified fee/penalty accuracy; verified ownership documentation supporting fair foreclosure proceedings.
- Analyzed and reconciled credits, disbursements, and loan write-off losses across servicing and sub-servicing systems.
2021
2022
Mortgage Claim QC Analyst PHOENIX
- Performed mortgage servicing oversight and compliance audits for servicers and sub-servicers against federal, state, and consumer regulations.
- Conducted on-site reviews and department-head interviews nationwide; analyzed benchmark data and prepared gap-analysis assessments with recommendations.
2022
2023
Resource Advocate DOVE
- Developed training curriculum and provided ongoing supervision for volunteer advocates at Deaf Overcoming Violence through Empowerment.
- Maintained the resource directory, program documentation, and inventory tracking systems.
- Managed organizational social media and outreach; coordinated with community partner organizations.
2003
2008
Computer System Operator BNY Mellon
- Led wholesale check processing operations, handling multi-million-dollar daily transaction volumes for corporate clients worldwide.
- Balanced deposits, monitored data files, and resolved out-of-balance conditions; performed system maintenance and backup functions.
2018
now
Operations Amazon & UPS
- Fulfillment Clerk, ShipDock, Amazon (2025 – present): prepare outbound shipments, holding accuracy against daily production targets.
- Package Inductor, UPS (2018 – 2025): inducted and sorted up to 7,500 packages per hour in Small Sort.
03 · Toolkit
01Bookkeeping & reconciliation
02Accounts payable / receivable
03General ledger
04Mortgage servicing & compliance
05Credit & loan analysis
06Microsoft Excel
07Data entry & recordkeeping
08Payroll processing
04 · Earlier
Staffing Specialist, Axis Staffing 2003–04
Weekly payroll for 300+ temporary employees; reconciled accounts payable and company billing in Excel.
Warranty Clerk, Hertz 2000–02
Investigated and audited billing disputes; maintained financial databases and monthly accounting reports.